Return and Exchange Policy

1. Overview

Welcome to Urban Home Finds (“we,” “our,” or “us”). We want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a return and exchange policy to make the process as easy as possible. Please read the following policy to understand how it works.

2. Returns and Exchanges

2.1. Eligibility:

  • We accept returns and exchanges within days of the date of purchase.
  • To be eligible for a return or exchange, the item must be unused, in the same condition as when you received it, and in its original packaging.

2.2. Items Not Eligible for Return or Exchange:

  • We do not accept returns or exchanges for personalized, customized, or clearance items.
  • Returns of items that do not meet the eligibility criteria may be subject to a restocking fee.

3. How to Request a Return or Exchange

3.1. Contact Us:

3.2. Provide Information:

  • Provide your order number, the reason for the return or exchange, and clear photos of the item if there are any defects or issues.

3.3. Approval:

  • We will review your request and provide instructions for returning the item.

4. Shipping Costs

4.1. Return Shipping:

  • If the return or exchange is due to our error or a defective product, we will cover the return shipping costs.
  • If the return or exchange is for other reasons, you are responsible for return shipping costs.

5. Refunds and Exchanges

5.1. Refunds:

  • Refunds will be processed within 5 days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method.

5.2. Exchanges:

  • Exchanges will be processed promptly after we receive the returned item.
  • We will ship the replacement item to you as soon as it’s available.

6. Contact Us

If you have any questions or concerns about our return and exchange policy, please contact us at:

Urban Home Finds Email: support@urbanhomefinds.shop

7. Changes to This Policy

We may update this Return and Exchange Policy from time to time. Any changes will be posted on our Website.

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